FAQ

Auto Answering

How are Calls answered by the auto-attendant system and what is up to 6 extensions?

Firstly, our staff will program the greeting into the auto-attendant system. If you wish to record your greeting you are welcome to do so. Second, your callers are prompted to choose from the dialing options. Lastly, the call will either go to voicemail or be redirected to an outside number. Additional charges will only apply for unique voicemail boxes and international long distance. This service can be upgraded to live answering at your convenience. Upgrading the service is a very simple process. Here are links to view our BBB A+ Rating and to contact us.

What is an Additional Voicemail Box?

Every phone answering package comes with one voicemail box. Each voicemail box comes with seven dialing extensions. You can add up to 5 voicemail boxes for a fee. Lastly, An additional voicemail box comes with an additional 6 extensions.

What is Direct Call to Cell (DCC)?

Direct Call to Cell is when the customer provides a phone number that we can forward their calls to. We then assign a telephone number that is routed directly to that number off-system the customer. Usually these calls are routed to a mobile phone.

What is Voicemail to Email?

Voicemail to email is when our phone system emails phone message files(.wav) to you. First, a phone message is left for a business and a email is sent to you with the message. Second, the phone system deletes the message from the voicemail box, consequently, emptying voicemail box for you. You can have a cell phone to receive emails and listen to the messages. Noteworthy, most mobile phones and laptops come standard with the required equipment, as a result, most clients have the required equipment. Client needs to refer to their IT resources for any assistance.

3-STEP PROCESS

FAQ

Auto Answering

FAQ BSSI Virtual OfificeThis FAQ section is to help our website visitors get quick answers to many common questions. We have been providing Virtual Office: Business Address, Mail Service and Phone Answering since 2007. After years of business and thousands of clients both in Las Vegas, NV and New York City our company has a wide spectrum of experience.

Our sales a support team is always available to speak about our services. We believe that answering the phone is a very important daily commitment. To sum up, our staff understands how prospects and clients value a staff that answers the phone. Once we answer the phone we listen to concerns and provide answers to questions.

We encourage anyone interested in a virtual office to read through the information by using our Virtual Offices, Live Answering, Auto Answering and Support categories which are created to simplify your experience. 

We are very passionate about we we do; as a result, our staff  achieved an BBB A+ Rating. If you have any further questions that you do not find on the list please feel free to submit a questions or contact us.

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