Yes, absolutely! Your mail is available for pickup during our regular weekday office hours. If you’re not sure whether you have mail waiting for you, we recommend giving us a quick call or sending an email before stopping by. This helps save you time and ensures your visit to the office is quick and convenient. We also offer drive-thru mail pickup at our Las Vegas location!
This BSSI FAQ section helps our website visitors find quick answers to many common questions. Since 2007, we have provided Virtual Offices consisting of a business address, mail service, and phone answering. After years in business and thousands of clients in Las Vegas, NV, and New York City, our company, BSSI Virtual Office, has a broad spectrum of experience.
VIRTUAL OFFICE FAQ
How Do You Define a Virtual Office?
A virtual office lets a business work without renting a regular office. Instead of a full workspace, companies get a business address, help with mail and calls, and access to meeting rooms when needed. The services include a physical address, mail receiving and forwarding, and a receptionist staff.
Can I Use a Virtual Office Address to Open a Business Bank Account?
You can open a business account at many banks using a virtual office business address. Each bank has different requirements, so check with your bank. Since you can register your business under a virtual address, it is also suitable for a business account at many financial institutions.
What is a Mail Forwarding Service?
With a mail forwarding service, you provide a mail forwarding address and choose a schedule for us to send your mail. How we forward mail and how often is determined by you. Our staff will collect, store, and then forward mail as prearranged. Charges apply.
Can I Get a 411 Listing Through BSSI?
Our friendly staff can help list your assigned phone number and business address with the local 411 directory, whether you choose a virtual office in Las Vegas or New York City. This service helps make your business easier to find and adds credibility to your business. Please note that a one-time setup fee and ongoing monthly listing charges apply.
How Much Does Mail Forwarding Cost?
For our valued clients, mail forwarding is easy. The total cost includes postage and a 30% mail-handling fee. This helps cover the cost of the careful processing and timely delivery of your mail. If you’d like more details or have questions about how mail forwarding works, please click here to learn more.
Will I Be Able to Add Another Company to My Account?
All BSSI Virtual Office and Phone Answering agreements are between two companies, not an individual and multiple companies. BSSI is a business-to-business (B2B) service provider. The agreements cannot be assigned to another company. Do your clients know you by another name? Your fictitious name (DBA) can be added and shared with your corporation or LLC at a discounted rate in the mailbox. Each company name and/or sister company requires its agreement and incurs fees.
Does Mail Receiving Come with My Las Vegas/NYC Virtual Offices Address?
Mail receiving is included with your business address services, so you can rest easy knowing your mail is handled. You’re welcome to pick up your mail at our facility at no additional cost. If you choose extra services like mail scanning or forwarding, separate fees will apply based on the service selected.
How Can a Virtual Office Save Me Money?
A virtual office helps reduce costs like rent, utilities, commuting, and office supplies while still giving your business a professional image. It offers a flexible, modern solution for today’s fast-changing economy. At the same time, a virtual office supports business growth, boosts team morale, and lets you focus on what matters most.
Will the IRS Accept a Virtual Office Address?
A virtual mailbox provides your business with a real street address that can be legally used for tax purposes. Unlike a P.O. Box or home address, it allows you to receive official mail and packages at a professional location. Many services scan and forward your mail, letting you view important documents online while staying organized and professional.
Can I Get a Virtual Office for Free?
A free virtual office address might sound appealing, but many successful businesses choose paid services instead. Investing in a quality virtual office plan provides better support, reliability, and room to grow. Rather than relying on a limited free option, an affordable paid plan can meet your needs as your business grows and help you set up for long-term success.
What Do I Need to Do to Start Service?
To get your services up and running, we’ll need a few things from you:
- A copy of the credit cardholder’s valid ID (such as a driver’s license or passport).
- The setup fee and first month’s payment.
- A completed New Account Packet, including the Service Agreement.
- A notarized USPS Form 1583.
BSSI will keep you updated at every step with helpful email notifications about your account status and service details.
How Do I Set Up a Virtual Office?
Getting started with a virtual office is quick and easy! Visit our website and purchase a Virtual Office Las Vegas or NYC package through our secure checkout. After signing up, you’ll receive an email with your service agreement, required forms, and USPS Form 1583. Once you return the completed documents, we’ll finish setting up your account and get you ready to go.
Do Mail Handling Service Agencies Need a USPS Form 1583 from Clients?
Mail-receiving service agencies like BSSI Virtual Office are 100% dedicated to ensuring that all clients complete the USPS Form 1583. We are registered with the USPS as a commercial mail-receiving agency (CMRA), allowing us to receive mail on behalf of our customers. When a company signs up for mail receiving, usually as part of a virtual office business address package, the service provider must be a CMRA.
What Types of Businesses Use Las Vegas & NYC Virtual Offices?
Businesses of all sizes can use virtual offices. Small companies like them because they save money and help improve cash flow. Traveling professionals can use virtual offices to access a quality workspace when needed. Virtual offices are also great for start-ups and growing businesses because they offer flexible, low-cost options that accommodate remote workers.
Will My Company Have a Suite Directory Listing?
Your company name can be displayed in the physical directory at our office center. Availability may vary by location, so we recommend checking your chosen office for details. Suite directory listings include a monthly fee, and additional charges may apply. Please note that space in the directory can be limited.
Does BSSI Accept Parcels and Couriers?
We do accept parcels, courier items, and packets (including business documents) from all mail carriers. Our company cannot accept any item weighing more than 10 pounds or measuring more than 11-7/8 inches x 13-5/8 inches. We also do not accept items containing dangerous, live, or perishable goods.
Can I Use a Private Office or Conference Room?
The Virtual Offices of Las Vegas facility provides private offices and conference rooms for one-on-one interviews or larger meetings. Our facilities are available for reservation, subject to location and availability. The New York City office is strictly a mail facility with a reception area.
What Does BSSI Virtual Offices Have to Do with Business Licensing?
Clients can use our address for their business address for local business license requirements. The client’s industry must be permitted for our location through the local business licensing authorities. Please refer to your city’s local licensing authority for business requirements.
What's the Difference Between a Mobile and Virtual Office?
A mobile office is a flexible work setup that allows a person or business to work from multiple locations rather than a single, fixed office. However, if you want a polished, professional business image without paying for a long-term office lease, a virtual office is also essential. Many small and home-based businesses choose virtual offices for their affordability, credibility, and convenience.
How Can I Conduct Business Virtually?
A virtual office creates all the location and service needs for companies to conduct business virtually. First, a local business address with mail receiving and forwarding services helps meet all marketing and correspondence requirements. Second, a local phone number with a staff of receptionists to answer all your calls. Lastly, use of an on-site conference room, fax, and copy machine (location dependent).
What's the Difference Between a P.O. Box and a Virtual Mailbox?
A P.O. box is a locked mailbox inside a post office where you collect mail and small packages from the U.S. Postal Service. A virtual mailbox is a modern service that provides a real street address for receiving mail from multiple carriers. Staff can scan, forward, or securely shred your mail based on your instructions.
Couldn't Find The Answer to Your Question?
If you have any further questions, please email us at info@bssivirtual.com, call us at 702-943-0310 or 888-909-2774, or use our Contact Us form.
PHONE ANSWERING FAQ
What Is Virtual Office Live Answering?
The term “Live Answering” means that when someone calls your assigned phone number, a real human being answers the phone with a custom greeting appropriate to your business. Live Answering gives your clients, customers, and potential partners a more personal, polished experience. It also helps your business look professional and well-established.
What Is an Additional Voicemail Box?
Every Phone Answering package includes one voicemail box and seven dialing extensions. If you need more, you can add up to five additional voicemail boxes for an extra fee. Each added voicemail box includes six dialing extensions. This makes it easy to customize your setup and ensure calls are routed exactly where you need them.
If I Want Live Answering, What Are My Options?
BSSI offers two live answering package options and many add-on services.
With the Pro Package, the receptionist takes a message from the caller and sends it to your business via email (text messaging is also available). With the Pro Plus Package, the receptionist screens the call and proceeds as you’ve directed. With the Pro Plus Package, receptionists can transfer calls to you.
What Is Voicemail to Email?
At BSSI Virtual Offices, Voicemail to Email sends your voicemail messages straight to your inbox as audio (.wav) files. When someone leaves a message, you’ll get an email with the recording attached. The system then clears the message from your voicemail box, so it stays empty. You can listen on your cell phone or computer. Most devices already support this feature. If you need help, please contact your IT team.
How Is Live Answering Available to Multiple Businesses at the Same Time?
First, we make sure your live answering service is set up for success. Our friendly receptionists answer every call with your custom greeting and carefully follow your account instructions to help each caller. We never take on more accounts than our team can manage. When needed, we hire more receptionists to ensure you always receive reliable, high-quality service.
What is Direct Call to Cell (DCC)?
With Direct Call to Cell, you give us a number where you’d like all incoming calls forwarded. To keep your private number protected, we assign a separate phone number that connects to your personal number. Most clients choose to have calls sent to their cell phone, making it easy to answer business calls wherever they are.
What If I Go Over the Number of Calls I Purchased on My Account?
If you go over the number of calls included in your plan, each extra call costs $1. Unused calls don’t roll over to the next month. If you need more calls, you have two easy options: you can buy an extra block of calls at a discounted price during the month, or upgrade your monthly plan. Both options help you save with lower rates right away.
How Does an Auto-Attendant Answer Calls?
First, our team sets up your custom business greeting in the auto-attendant system. If you’d rather record your own greeting, that’s perfectly fine! When callers dial in, they’ll hear simple menu options to choose from. Their call will then go to voicemail or be forwarded to another number. Extra fees apply only to special voicemail boxes or international long-distance calls. You can upgrade to Live Answering at any time.
If I Have Live Answering, What Happens to My Calls When the Office Is Closed?
When BSSI Virtual Offices is closed, you can have calls forwarded straight to you using Direct Call to Cell (DCC). With this option, you never miss an after-hours call. You can also choose an auto-attendant to greet callers and give simple menu options. Calls can go to voicemail, and the message will be emailed to you. Our Live Answering team is available weekdays from 9 AM to 5 PM, local time, excluding holidays.
What Is Text Message Notification to Cell Phone?
Text Message Notification lets you get messages from our receptionists on your cell phone. When someone calls your company, our receptionists answer for you and then text you the message. It’s a quick and easy way to stay in the loop. This feature is available only with our Live Answering service packages.
Can I Upgrade or Downgrade My Phone Answering Plan?
Yes! You can add or remove Live Answering at any time, depending on your business needs. If things get busier, you can also increase the number of calls in your plan, even in the middle of the month. We make it easy to adjust your plan, so it always fits your schedule and keeps your business running smoothly.
Can I Keep Using My Existing Business Phone Number?
Yes, absolutely! If you already have a business phone number, you can keep using it. There’s no need to change the number your customers already know. BSSI will help with the process of porting your existing number into our system, making the transition smooth and easy from start to finish.
How Do You Handle Solicitors on the Phone? Do Solicitation Calls Count Toward My Number of Calls?
Our receptionists do their best to screen out solicitors, and we can block specific numbers if someone keeps calling. If a certain solicitor repeatedly contacts you, we’re happy to block their number. While we can’t stop every unwanted call, screening them is part of our Live Answering service. As a result, solicitation calls are included in your monthly call total.
How Will Receptionists Greet My Callers?
You get to choose the personalized greeting our receptionists use when answering your calls. It can be short and simple or longer and more detailed, whatever fits your style. If you’re using an auto-attendant with dialing options, callers can hear a recorded name or custom greeting. A BSSI receptionist can record this greeting for you. We’ll make sure it sounds just right for your business.
CLIENT SUPPORT FAQ
Is BSSI a Stable Company?
Blue Sky Solutions Inc. has been strong and reliable since the beginning. Also known as BSSI Virtual Offices, we have locations in Las Vegas and New York City. Since 2007, we’ve proudly served thousands of clients. Our experienced management team and dedicated customer service staff are here to support you. We are also proud to hold an A+ rating with the Better Business Bureau.
What Are BSSI's Regular Hours?
Our regular office hours at BSSI are 9 am to 5 pm, Monday through Friday. We do our best to follow the same holiday schedule as the United States Postal Service. In rare cases, our hours may change due to unexpected events, like severe weather. If this happens, we’ll always do our best to keep you informed and minimize any inconvenience.
How Do I Change My Company Name With BSSI?
Clients need to send proper documentation by email for any account changes, and this is how you update your agreement. Acceptable documents include Fictitious Name forms or filings with the Secretary of State. Please note that BSSI Virtual Offices is only responsible for services performed for the entities listed in your agreement, not for any others.
What Is a Setup Fee?
A setup fee is a one-time charge to cover the cost of setting up your account. Setting up your virtual office usually takes up to 48 business hours, but most packages are ready within 24 hours. We’ll keep you updated along the way by sending emails about your account status, so you’ll always know when everything is ready to go.
What is BSSI's Cancellation Policy?
After your initial three-month commitment, your account moves to convenient month-to-month service. If you decide to cancel your virtual office service, simply provide 30 days’ written notice, and your service will end on the last day of that month. You’re responsible for any variable charges during your final month. Any remaining balance will be charged to the card on file on the 1st of the following month to properly close your account.
What Additional Charges Should I Be Aware of?
Extra charges may apply for certain services, such as handling or reviewing mail, exceeding your agreed block of phone calls, or making international long-distance calls. Using on-site facilities, such as copy machines or meeting rooms, also incurs a fee. At BSSI Virtual Offices, we don’t believe in hidden costs; you’ll always know about any charges upfront as part of your agreement.
How Do I Change My Credit Card on File?
To update the credit card on file, open any paid invoice email and click the personal billing link. You can easily update your card yourself at any time using that link. If you’d like, you can also give us a call, and we’ll happily update your credit card information for you over the phone.
What Is an eFax Number?
An eFax number is a special fax number that BSSI Virtual Offices uses to send faxes straight to your email. When someone sends a fax to your assigned number, our service turns it into a PDF and emails it to you. This way, you can easily view, save, or share your faxes without needing a physical fax machine.
Will I Have a Suite Number or Mailbox Number With My Virtual Office?
Yes! When your account is set up, BSSI assigns you a unique number. It’s a simple three-digit number that comes after our office suite number, separated by a hyphen. This number makes it easy to identify your account and any incoming mail that might be missing your company name, while keeping everything organized and professional from the very start.
What if My Client Shows Up at the Office?
If a client comes to our office looking for you, our friendly on-site receptionist will greet them and let them know that your business is here, but that you are not available to speak with them. Our staff will never provide private information such as a phone number; instead, we’ll collect the client’s information and let you know they stopped by.
Do I Need a Long Contract to Sign Up With BSSI?
When you first sign up for a virtual office with BSSI, your contract lasts just three months. After that, your service continues on a simple month-to-month basis. If you ever decide to cancel, just send us a written notice at least 30 days in advance. We keep things flexible and easy, so your plan can grow and change with your business.
What Will My Address Look Like?
Your virtual address will look just like a regular business address. For example, if your virtual office is in New York, it may look like this:
Your Name and/or Company Name
347 5th Ave Suite 1402-###
New York, NY 10016
It’s a professional, easy-to-use address that helps your business make a great impression.
Can I Tour the Virtual Office Before I Sign Up?
Yes, we’d be happy to set up a time for you to visit the building! Just reach out to us, and we’ll schedule an appointment that works for you. We look forward to showing you around the center and answering any questions you may have about our virtual office services.
Will I Be Notified When I Receive Mail?
We’ll always let you know when you receive a courier delivery (a package or any mail with a tracking number). If you’d like updates on all of your mail, you can add our scan service. With scan service, you receive a clear, high-resolution scan of your mail as soon as it arrives, so you can view it right away.
Can I Verify This Address With Google/Google My Business?
Many of our clients have successfully used their virtual office address to register on Google My Business. However, BSSI can’t guarantee acceptance, because Google makes the final decision. If you run into any issues, it’s best to check Google’s support page. And if other virtual office providers promise guaranteed approval, be cautious! This isn’t something anyone can guarantee.
BSSI FAQ
Our sales support team is always available to speak about our services. We believe that answering the phone is a daily commitment. Importantly, our staff understands how prospects and clients value a staff that answers the phone.
We encourage anyone interested in a virtual office to read the FAQ information. Virtual Offices, Phone Answering, and Support categories are created to simplify your experience. We are very passionate about what we do; as a result, we have achieved a BBBA+ Rating.
If you have any further questions that you do not find on the list, please feel free to submit a question or contact us.
