When you run a business, every call matters. Understanding your virtual office phone service terms matters, as they save time so you can focus on business. At the same time, you don’t want to be glued to your phone all day. Understanding your virtual office phone service terms matters. That’s why BSSI’s virtual office phone service is designed to be simple, flexible, and easy to manage.
Below, we’ll explain some important features in clear terms so you know exactly how everything works.
First, let’s talk about Call Screening.
Call Screening helps protect your time. When someone calls your business, a live receptionist answers the phone in your company’s name. Then, if the caller turns out to be a solicitor or telemarketer, the receptionist does not transfer the call to you and does not take a message.
As a result, you avoid unwanted interruptions. Instead of wasting time on spam calls, you can stay focused on your real clients and important tasks. In short, call screening acts as your first line of defense against distractions.
Next, let’s look at DCC, which stands for Direct Call to Cell.
With DCC, you provide a phone number where you would like your incoming business calls forwarded. Most clients choose their cell phone because it allows them to answer calls wherever they are.
However, your private number stays protected. Instead of giving out your personal cell number, BSSI assigns you a separate business phone number. When someone calls that number, the system connects the call to your personal phone behind the scenes.
Because of this setup, you get the best of both worlds. On one hand, you can answer calls on your own device. On the other hand, your private number remains confidential.
Overall, DCC makes it easy to stay mobile without sacrificing professionalism.
In addition to forwarding calls, BSSI also offers Text Message Notification.
With this feature, when someone calls your company, a live receptionist answers. Then, instead of just sending an email, the receptionist can send the message directly to your cell phone as a text.
As a result, you can see new messages quickly, even if you are away from your computer. It’s a fast and simple way to stay in the loop throughout the day.
Please note that Text Message Notification is available only with Live Answering service packages. So, if you like instant updates, this option may be a great fit.
Another helpful feature is Voicemail to Email.
With Voicemail to Email, when someone leaves you a voicemail, the system automatically sends the message to your email inbox as an audio (.wav) file. You open the email and click the attachment to listen.
After that, the system clears the message from your voicemail box, keeping it organized.
This feature makes it easy to manage messages in one place. You can listen from your cell phone or your computer. In fact, most devices already support .wav files. If you ever have trouble opening the file, you can contact your IT team for help.
Because everything goes straight to your inbox, you don’t have to dial in to check messages. Instead, you can review them just like a regular email.
Finally, it’s important to understand call overages.
Each Live Answering phone plan includes a set number of calls per month. However, if you go over that limit, each extra call costs $1. Also, unused calls do not roll over to the next month.
That said, you do have options. If you notice that you are close to your limit, you can:
Both options allow you to lower your per-call cost right away. Therefore, if your call volume increases, you can easily adjust your plan to match your needs.
In summary, BSSI’s virtual office phone service is built to give you flexibility and control. Call screening saves you time. DCC keeps you mobile while protecting your privacy. Text message notifications keep you up to date quickly. Voicemail to Email: Email your inbox organized. Also, clear call overage options help you manage costs.
Altogether, these features make it easier to run your business professionally, without feeling tied to a desk.
Here are some additional details about the BSSI Virtual Office:
These resources provide comprehensive information and support for anyone interested in virtual office packages or executive services.
If you have any questions, you can use our Contact Us Form.
Cristy Shaner has years of hands-on experience working as a client services representative at BSSI. With a background in editorial storytelling and digital publishing, her writing has appeared in Querencia and After Happy Hour Review.
Blue Sky Solutions Inc. DBA Virtual Offices of NYC
Cristy Shaner
Senior Online Content Developer
A virtual office lets a business work without renting a regular office. Instead of a full workspace, companies get a business address, help with mail and calls, and access to meeting rooms when needed. The services include a physical address, mail receiving and forwarding, and a receptionist staff.
You can open a business account at many banks using a virtual office business address. Each bank has different requirements, so check with your bank. Since you can register your business under a virtual address, it is also suitable for a business account at many financial institutions.
With a mail forwarding service, you provide a mail forwarding address and choose a schedule for us to send your mail. How we forward mail and how often is determined by you. Our staff will collect, store, and then forward mail as prearranged. Charges apply.
Yes, absolutely! Your mail is available for pickup during our regular weekday office hours. If you’re not sure whether you have mail waiting for you, we recommend giving us a quick call or sending an email before stopping by. This helps save you time and ensures your visit to the office is quick and convenient. We also offer drive-thru mail pickup at our Las Vegas location!
All BSSI Virtual Office and Phone Answering agreements are between two companies, not an individual and multiple companies. BSSI is a business-to-business (B2B) service provider. The agreements cannot be assigned to another company. Do your clients know you by another name? Your fictitious name (DBA) can be added and shared with your corporation or LLC at a discounted rate in the mailbox. Each company name and/or sister company requires its agreement and incurs fees.
Mail receiving is included with your business address services, so you can rest easy knowing your mail is handled. You’re welcome to pick up your mail at our facility at no additional cost. If you choose extra services like mail scanning or forwarding, separate fees will apply based on the service selected.
A virtual mailbox provides your business with a real street address that can be legally used for tax purposes. Unlike a P.O. Box or home address, it allows you to receive official mail and packages at a professional location. Many services scan and forward your mail, letting you view important documents online while staying organized and professional.
To get your services up and running, we’ll need a few things from you:
Getting started with a virtual office is quick and easy! Visit our website and purchase a Virtual Office Las Vegas or NYC package through our secure checkout. After signing up, you’ll receive an email with your service agreement, required forms, and USPS Form 1583. Once you return the completed documents, we’ll finish setting up your account and get you ready to go.
Businesses of all sizes can use virtual offices. Small companies like them because they save money and help improve cash flow. Traveling professionals can use virtual offices to access a quality workspace when needed. Virtual offices are also great for start-ups and growing businesses because they offer flexible, low-cost options that accommodate remote workers.
Your company name can be displayed in the physical directory at our office center. Availability may vary by location, so we recommend checking your chosen office for details. Suite directory listings include a monthly fee, and additional charges may apply. Please note that space in the directory can be limited.
Clients can use our address for their business address for local business license requirements. The client’s industry must be permitted for our location through the local business licensing authorities. Please refer to your city’s local licensing authority for business requirements.
A mobile office is a flexible work setup that allows a person or business to work from multiple locations rather than a single, fixed office. However, if you want a polished, professional business image without paying for a long-term office lease, a virtual office is also essential. Many small and home-based businesses choose virtual offices for their affordability, credibility, and convenience.
A virtual office creates all the location and service needs for companies to conduct business virtually. First, a local business address with mail receiving and forwarding services helps meet all marketing and correspondence requirements. Second, a local phone number with a staff of receptionists to answer all your calls. Lastly, use of an on-site conference room, fax, and copy machine (location dependent).
A P.O. box is a locked mailbox inside a post office where you collect mail and small packages from the U.S. Postal Service. A virtual mailbox is a modern service that provides a real street address for receiving mail from multiple carriers. Staff can scan, forward, or securely shred your mail based on your instructions.
If you have any further questions, please email us at info@bssivirtual.com, call us at 702-943-0310 or 888-909-2774, or use our Contact Us form.
